Frequently Asked Questions
Everything you need to know about your COOFANDY experience.
How do I determine the right size for my clothing?
Each product page features a detailed size chart. We recommend measuring your chest and waist and comparing them to our guide, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 7-15 business days, while expedited options are available for faster delivery. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal and Klarna for installment options.
How should I care for my COOFANDY garments?
To maintain the quality of the fabric, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.
Do you offer international shipping?
Yes, COOFANDY ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.